Privacy Policy
Last updated: 2 July 2026
This Privacy Policy explains how Wilson & Co London (“we”, “us”, “our” or the “Site”) collects, uses, stores and shares personal information when you visit our website, place an order, use our services, or contact us in relation to our store and services.
For the purposes of this Privacy Policy, “you” and “your” refer to any customer, visitor, user, or other individual whose personal information we collect or process.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that your personal information may be collected, used and shared as described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or operational requirements.
When changes are made, we will publish the updated version on our website and revise the “Last updated” date. Where required by law, we may also take additional steps to notify you.
HOW WE COLLECT AND USE PERSONAL INFORMATION
To operate our website, process orders, provide customer support and improve our services, we collect personal information from different sources. The type of information we collect depends on how you interact with Wilson & Co London.
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and returns
- Communicate with you about your purchases
- Provide customer support
- Manage your account, where applicable
- Improve our website and services
- Send marketing communications where permitted
- Detect, prevent and investigate fraud or misuse
- Comply with legal, regulatory and tax obligations
- Protect our rights, customers, business and services
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information”, we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you.
INFORMATION YOU PROVIDE TO US
You may provide personal information directly to us when using our website, placing an order, creating an account, contacting customer support, or otherwise communicating with us.
This may include:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment confirmation details
- Account login information
- Password and security information
- Customer support messages
- Any other information you choose to provide
Some features of our website may require certain information in order to function properly. If you choose not to provide this information, you may not be able to access or use those features.
INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically about your device and how you interact with our services.
This may include:
- IP address
- Browser type
- Device information
- Network information
- Pages viewed
- Links clicked
- Time spent on the website
- Shopping activity
- Interaction with emails, advertisements or website features
We may collect this information using cookies, pixels, web beacons and similar tracking technologies.
INFORMATION FROM THIRD PARTIES
We may also receive personal information from third parties who help us operate our website, process payments, fulfil orders, provide analytics, support marketing activity, or deliver services to you.
These third parties may include:
- Shopify and other website service providers
- Payment processors
- Delivery and fulfilment partners
- Marketing and advertising partners
- Analytics providers
- Customer support providers
- Fraud prevention services
Payment providers may collect and process payment details, such as card information, billing information and transaction information, in order to complete your purchase.
Any personal information received from third parties will be handled in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
ORDER PROCESSING AND SERVICE DELIVERY
We use your personal information to provide our products and services. This includes processing payments, confirming orders, arranging delivery, handling returns and exchanges, managing customer accounts, and sending updates relating to purchases or transactions.
MARKETING AND ADVERTISING
Where permitted, we may use your personal information to send promotional messages, offers, product updates or marketing communications by email, text message, post, or other channels.
We may also use information about your activity on our website to personalise advertising and improve the relevance of our products, services and promotions.
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.
SECURITY AND FRAUD PREVENTION
We use personal information to help detect, investigate and prevent fraud, unauthorised access, malicious activity, security incidents, or other unlawful behaviour.
If you create an account with us, you are responsible for keeping your login details secure. Please do not share your password or account access details with anyone. If you believe your account has been compromised, contact us as soon as possible.
CUSTOMER COMMUNICATIONS AND SERVICE IMPROVEMENT
We may use your information to respond to enquiries, provide support, resolve issues, improve our website, understand customer needs, and maintain our relationship with you.
COOKIES AND TRACKING TECHNOLOGIES
Like many online stores, we use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Remember your preferences
- Keep items in your basket
- Support website functionality
- Analyse website performance
- Understand how visitors use our website
- Improve the shopping experience
- Support advertising and marketing activity
We may also allow selected third-party service providers to use cookies and similar technologies on our website for analytics, advertising, personalisation and service improvement.
Most browsers accept cookies automatically. You can usually adjust your browser settings to remove, block or reject cookies. Please note that disabling cookies may affect how our website functions and may prevent certain features from working correctly.
Blocking cookies may not completely prevent information from being shared with third parties, such as advertising or analytics partners.
Our website is not currently designed to respond to “Do Not Track” browser signals.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties where necessary to operate our business, provide our services, meet legal requirements, or protect our rights.
We may share information with:
- Service providers who support our website, IT systems, hosting, analytics, payments, customer support, fulfilment, storage, delivery and returns
- Payment processors who help complete transactions
- Delivery partners and fulfilment providers
- Marketing and advertising partners
- Professional advisers, where required
- Companies within our corporate group or affiliated businesses
- Authorities, regulators, courts or law enforcement where legally required
- Third parties involved in a business transaction, such as a merger, acquisition, restructuring, insolvency, or sale of business assets
We may also share information where you have given consent, requested a specific action, or used website features that involve third-party services.
CATEGORIES OF PERSONAL INFORMATION DISCLOSED
In the previous 12 months, we may have disclosed the following categories of personal information for the purposes described in this Privacy Policy:
- Identifiers, such as name, address, email address and phone number
- Customer records, such as order details, billing details and account information
- Commercial information, such as purchase history and customer support records
- Internet or network activity, such as website usage data
- Approximate location information, such as location inferred from an IP address
These categories may have been shared with service providers, fulfilment partners, payment processors, analytics providers, marketing partners, affiliates and other third parties described in this Privacy Policy.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you without your consent.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, platforms, apps or services. These third parties operate independently from Wilson & Co London.
If you follow a link to a third-party website, their own privacy policy and terms will apply. We are not responsible for the privacy, security, accuracy, content or practices of websites or services that we do not own or control.
CHILDREN’S PRIVACY
Our services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.
We do not knowingly sell or share personal information of individuals under the age of 16, as those terms are defined under applicable privacy laws.
SECURITY AND RETENTION
We take reasonable steps to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You should avoid sending sensitive or confidential information to us through unsecured channels.
We retain personal information for as long as reasonably necessary to provide our services, manage your account, process orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
The length of time we keep information may vary depending on the type of information and the purpose for which it is used.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights in relation to your personal information. These rights may not apply in every situation and may be subject to legal limitations.
Your rights may include:
RIGHT OF ACCESS
You may have the right to request details of the personal information we hold about you and how it is used.
RIGHT TO DELETE
You may have the right to ask us to delete personal information we hold about you, subject to certain exceptions.
RIGHT TO CORRECT
You may have the right to ask us to correct personal information that is inaccurate or incomplete.
RIGHT TO DATA PORTABILITY
You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party where applicable.
RIGHT TO RESTRICT PROCESSING
You may have the right to ask us to limit or stop certain processing of your personal information.
RIGHT TO WITHDRAW CONSENT
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
RIGHT TO APPEAL
If we decline a privacy request, you may have the right to appeal our decision by contacting us.
MARKETING PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.
Even if you opt out of marketing communications, we may still send service-related messages, such as order confirmations, delivery updates, account notices or customer support responses.
HOW TO EXERCISE YOUR RIGHTS
You can exercise your privacy rights by contacting us using the contact details below.
We may need to verify your identity before responding to your request. This may require you to provide information such as your email address, order details or account information.
Where permitted by law, you may appoint an authorised agent to make a request on your behalf. We may require proof that the agent has authority to act for you and may ask you to confirm your identity directly with us.
We will respond to privacy requests within the timeframe required by applicable law.
COMPLAINTS
If you have concerns about how we collect, use or process your personal information, please contact us using the details below.
If you are not satisfied with our response, you may have the right to contact your local data protection authority or privacy regulator, depending on where you live.
INTERNATIONAL TRANSFERS
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.
This may include processing by our staff, service providers, fulfilment partners, technology providers and business partners in other countries.
Where personal information is transferred outside the United Kingdom, the European Economic Area, or another protected region, we will rely on appropriate transfer safeguards where required by law. These may include recognised contractual safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved transfer mechanisms, unless the destination country has been recognised as providing adequate protection.
CONTACT INFORMATION
Email: info@wilsonandcolondon.com
Phone: +44 74 1282 2582
Customer Service hours:
Monday to Friday: 9am - 5pm
Saturday and Sunday: Closed
Store name: Wilson & Co London
Warehouse Address: 115 Lothrop St, London W10 4JA, United Kingdom
Company name: VEVA ECOMMERCE
Company nr: 99916959
Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands