Shipping Policy

Order Processing

Orders are usually processed within 1–3 working days, Monday to Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a tracking number so you can follow the progress of your parcel. Where available, express delivery options will be shown at checkout.

Order Cut-Off Time

Our daily order cut-off time is 5:00 pm London time.

Orders placed after this time will be processed on the next working day.

Delivery Times

Estimated delivery times are as follows:

United Kingdom
Standard Shipping: 5–8 working days
Cost: Free

Please note that delivery timeframes are estimates only and may vary depending on courier performance, customs processing, weather conditions, peak periods, or other circumstances outside our control.

Working days do not include Saturdays, Sundays, or public holidays.

Shipping Origin

Our products are dispatched from our international warehouse in Asia.

As orders may be shipped internationally, customs checks or courier processing may occasionally affect the estimated delivery time.

Couriers

Orders may be shipped using trusted delivery partners, including:

  • USPS

  • UPS

  • DHL

  • FedEx

  • Other local or international courier services where applicable

The courier used for your order may vary depending on your delivery address and the shipping method selected at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details by email.

You can use your tracking number or order number to check the delivery status through our order tracking page.

Please allow some time for tracking information to update after your parcel has been dispatched.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delay include:

  • Customs clearance

  • Courier network disruptions

  • Incorrect or incomplete delivery details

  • Severe weather

  • Public holidays

  • High-volume sales or seasonal periods

We are not responsible for delays caused by third-party couriers, customs authorities, or events outside our reasonable control.

Customer Support

If you need help with your order or delivery, please contact our customer support team.

Email: info@wilsonandcolondon.com
Phone: +44 74 1282 2582

Customer Service hours:

Monday to Friday: 9am - 5pm
Saturday and Sunday: Closed

Store name: Wilson & Co London

Warehouse Address: 115 Lothrop St, London W10 4JA, United Kingdom

Company name: VEVA ECOMMERCE

Company nr: 99916959

Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands