FAQ

What is your returns policy? You have 30 days from the date you receive your order to send an item back. If the return is simply a change of mind, return postage is at your own cost. If something arrives faulty or we've sent the wrong item, we'll cover the postage for you.

How do I return something? Email us at info@wilsonandcolondon.com and we'll send you a returns reference along with instructions on where to send your parcel. As above, postage is on us if the fault is ours — otherwise it's covered by the customer.

How long does a refund take? Once your return has been received and approved, please allow 5–10 business days for the refund to appear on your card or account.

Do you charge for delivery? No — all UK orders ship free, no minimum spend required.

Do you deliver outside the UK? Not at the moment — we currently only ship within the UK, though we hope to change that down the line.

Can I track my order? Yes. As soon as your order leaves us, you'll get a shipping confirmation email with a tracking link so you can follow it the whole way.

What payment methods can I use? We accept:

• Visa, Mastercard, American Express and Maestro
• Apple Pay, Google Pay