Terms of service

Overview

This website is operated by VEVA Ecommerce, trading under the store name Wilson & Co London.

Throughout the website and these Terms of Service, the terms “Wilson & Co London”, “VEVA Ecommerce”, “we”, “us” and “our” refer to VEVA Ecommerce.

VEVA Ecommerce is a business registered in the Netherlands and operates the online store available at wilsonandcolondon.com, through which we offer products and related services to customers in the United Kingdom.

By visiting our website, placing an order or otherwise using any part of our website or Services, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers and individuals who submit content through the website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you must not use the website or purchase products from us.

These Terms should be read together with our:

• Returns, Refunds & Cancellations Policy
• Shipping Policy
• Privacy Policy
• Any other policies or notices published on our website

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply to you.

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer and sell our products and Services.

Section 1 – Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

If you are under the age of 18, you may only use the website with the involvement and permission of a parent or legal guardian.

You may not use our website, products or Services for any illegal, fraudulent or unauthorised purpose.

You must not violate any applicable laws or regulations while using the website.

You must not transmit viruses, malware, worms or any other code that may damage, disrupt or interfere with the website, our systems or the systems of another person.

A serious or repeated breach of these Terms may result in your access to the website or Services being restricted or terminated.

Section 2 – General Conditions

We reserve the right to refuse or restrict access to our Services where we have a legitimate reason to do so, including suspected fraud, misuse, unlawful activity or a breach of these Terms.

Information submitted through the website, excluding payment card information, may be transferred through different networks and adapted to meet the technical requirements of connecting networks or devices.

Payment information is handled securely by authorised payment providers.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the website or Services without our prior written permission.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

Section 3 – Orders and Contract Formation

Products displayed on our website are an invitation for you to place an order. They do not constitute a legally binding offer by us.

When you place an order, you are offering to purchase the products included in your order.

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

A contract between you and us is formed when we confirm that your order has been accepted or dispatched.

We reserve the right to reject or cancel an order before dispatch for legitimate reasons, including where:

• A product is unavailable
• Payment cannot be authorised
• The billing or delivery information is incomplete or incorrect
• An obvious pricing or product-information error has occurred
• We reasonably suspect fraud or unauthorised activity
• The order appears to have been placed for unauthorised commercial resale
• We cannot deliver the order to the address provided
• The order violates these Terms or applicable law

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled products to the original payment method.

Products placed in your shopping basket are not reserved until your order has been accepted.

Section 4 – Accuracy and Timeliness of Information

We make reasonable efforts to ensure that the information published on our website is accurate and current.

However, information may occasionally contain errors, omissions or outdated details.

General information provided on the website should not be relied upon as the sole basis for making important decisions where more accurate or complete information is available from an appropriate primary source.

We may update, correct or modify website content at any time.

We are not required to update historical or archived information unless required by law.

Section 5 – Products and Product Information

Certain products may be available exclusively through our online store and may be available only in limited quantities.

All returns and refunds are subject to our Returns, Refunds & Cancellations Policy and your applicable statutory rights.

We make reasonable efforts to display product images, colours, measurements, descriptions and other product information accurately.

However, minor differences may occur, including:

• Colours appearing differently depending on screen or device settings
• Minor measurement variations
• Differences caused by lighting or photography
• Minor packaging changes
• Minor product updates that do not materially change the product

Product images are provided for illustrative purposes and should be considered together with the written product description.

We may limit the quantity of products available per customer, household, account, payment method or order.

We may withdraw, replace or discontinue products at any time.

Nothing in this section limits your statutory rights where a product is faulty, damaged, unsafe, not as described or otherwise does not conform to the contract.

Section 6 – Prices and Payment

Unless otherwise stated, all prices displayed on our website are shown in British pounds sterling.

The total amount payable, including applicable taxes and delivery charges collected by us, will be displayed during checkout before you place your order.

Prices, promotions and product availability may change without prior notice.

Price changes will not normally affect an order that has already been accepted.

Payment must be made using one of the payment methods available during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method
• The payment information provided is accurate
• Sufficient funds or credit are available to complete the purchase

Payments may be processed by independent payment providers. Their terms and privacy policies may also apply.

We may carry out payment-authorisation, fraud-prevention and identity-verification checks before accepting or processing an order.

Section 7 – Billing and Account Information

You agree to provide current, complete and accurate information when placing an order, including your:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information

You are responsible for checking your order details before completing checkout.

You must contact us as soon as possible if you notice an error in your order or delivery information.

We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

You are responsible for maintaining the confidentiality of your account details and password.

We may limit or cancel orders placed using the same customer account, payment method, billing address or delivery address where we reasonably believe this is necessary to prevent fraud, abuse or unauthorised resale.

Section 8 – Shipping and Delivery

We currently sell and deliver products to customers in the United Kingdom.

Orders are processed and delivered using our logistics and delivery network.

Processing times, estimated delivery times, delivery charges and other shipping information are explained in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed to a guaranteed delivery date.

Delivery delays may occur due to circumstances outside our reasonable control, including:

• Courier delays
• Courier or delivery network delays
• Severe weather
• Public holidays
• Transport disruption
• Operational disruption
• Incorrect or incomplete delivery information
• Unsuccessful delivery attempts

You must notify us within a reasonable period if your order has not arrived within the estimated delivery period.

Risk of loss or damage will normally pass to you when the order is delivered to you or to a person identified by you to receive it.

Where you nominate a third party or alternative location that was not offered by us, responsibility may pass when the order is delivered to that third party or location.

Please review our Shipping Policy for complete processing and delivery information.

Section 9 – Returns, Cancellations and Refunds

Returns, order cancellations, damaged products and refunds are governed by our Returns, Refunds & Cancellations Policy.

All approved returns must be sent to the Warehouse Address provided by our customer service team.

Please do not return any products before contacting us, receiving return authorisation and obtaining the correct Warehouse Address.

Returns sent without prior authorisation or to an incorrect address may not be accepted or processed.

Our Company Address must not be used for product returns.

Returned products must comply with the eligibility requirements, return period and conditions stated in our Returns, Refunds & Cancellations Policy.

Where applicable, customers purchasing products online may have statutory cancellation rights.

Any additional return period offered by us applies in addition to, and does not replace, mandatory consumer rights.

Nothing in these Terms or our Returns, Refunds & Cancellations Policy limits your rights where products are:

• Faulty
• Damaged
• Unsafe
• Not as described
• Not of satisfactory quality
• Not fit for their intended purpose

Refunds will be issued in accordance with our Returns, Refunds & Cancellations Policy and applicable law.

Section 10 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:

• Product descriptions
• Product measurements
• Prices
• Promotions
• Delivery charges
• Delivery estimates
• Product availability

We reserve the right to correct errors, inaccuracies or omissions and to update information at any time.

If an obvious error is identified before your order has been accepted, we may correct the error and ask you to place the order again.

If an obvious pricing or product-information error is identified after you have placed an order but before dispatch, we may contact you and offer you the option to:

• Confirm the order using the corrected information or price; or
• Cancel the affected product or order for a full refund

We are not required to supply a product at an obviously incorrect price where the error should reasonably have been recognised as a mistake.

Section 11 – Promotions and Discount Codes

We may offer discount codes, promotional prices, multi-buy offers or other promotions.

Unless otherwise stated:

• Promotions are available for a limited period
• Discount codes cannot be exchanged for cash
• Discounts cannot be applied retrospectively
• Discount codes may not be combined with other offers
• Discount codes may be limited to one use per customer or order
• Certain products may be excluded
• Minimum-order requirements may apply

We may withdraw or amend a promotion before an order is placed.

This will not normally affect an order that has already been accepted using a valid promotion.

We may reject or cancel a promotional discount where we reasonably believe it was obtained through fraud, misuse, technical manipulation or an obvious error.

Section 12 – Optional Third-Party Tools

We may provide access to tools, applications or services operated by third parties.

We do not control these third-party services and cannot guarantee that they will always be available, accurate, secure or suitable for your intended use.

Your use of third-party tools may be governed by separate terms and privacy policies provided by the relevant third party.

To the extent permitted by law, we are not responsible for losses caused solely by the use of an independent third-party service that is outside our control.

Any new website features, tools or Services introduced in the future will also be subject to these Terms.

Section 13 – Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for information or convenience.

Unless expressly stated otherwise, we do not control, approve or endorse third-party websites or their products, services, content or practices.

You should review the terms, privacy policies and other relevant information of a third-party website before using it or entering into a transaction.

We are not responsible for transactions entered into directly between you and an independent third party.

Section 14 – Reviews, Comments and Submissions

You may be able to submit reviews, comments, photographs, feedback, suggestions or other content through our website.

You confirm that any content submitted by you:

• Is accurate and based on your genuine experience
• Does not infringe intellectual property, privacy or other legal rights
• Is not unlawful, threatening, abusive, defamatory or discriminatory
• Does not contain malware, spam or misleading information
• Does not impersonate another person
• Does not disclose private information without permission

You retain ownership of your original content.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, translate, publish and display that content in connection with our business, website, advertising and social media, subject to applicable laws.

We may remove or refuse content that violates these Terms, applicable law or our content standards.

We do not guarantee that every submission will be published or receive a response.

Section 15 – Intellectual Property

The website and its content, including text, graphics, logos, photographs, product descriptions, designs, layouts, icons, videos and software, are owned by or licensed to VEVA Ecommerce unless otherwise stated.

The Wilson & Co London name, branding and associated materials may not be used without our prior written permission.

You may use the website only for personal and non-commercial shopping purposes.

Without our prior written permission, you must not:

• Copy or reproduce substantial parts of the website
• Republish website content
• Sell, licence or commercially exploit website content
• Remove copyright or ownership notices
• Use automated tools to scrape or extract website data
• Use our branding in a way that suggests an unauthorised association

Nothing in these Terms transfers ownership of our intellectual property to you.

Section 16 – Personal Information and Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information will be processed as described in our Privacy Policy.

Payment information may be processed directly by authorised payment providers and may not be stored by us in full.

Please review our Privacy Policy before providing personal information.

Section 17 – Prohibited Uses

You must not use the website or its content:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To infringe our rights or the rights of another person
• To harass, threaten, abuse or discriminate against another person
• To submit false or misleading information
• To distribute viruses, malware or harmful code
• To collect personal information without authorisation
• To send spam, phishing messages or unsolicited communications
• To interfere with the security or operation of the website
• To gain unauthorised access to systems or accounts
• To scrape, crawl or copy the website using automated systems without permission
• To place fraudulent orders or misuse promotions
• To impersonate another person or organisation

We may suspend or terminate access where we reasonably believe these restrictions have been breached.

Section 18 – Website Availability and Changes

We aim to keep the website available and functioning correctly, but we do not guarantee that access will always be uninterrupted, timely, secure or error-free.

We may temporarily suspend, restrict or modify parts of the website for:

• Maintenance
• Security updates
• Technical problems
• Business or operational changes
• Legal or regulatory reasons

We may change, remove or discontinue website features at any time.

Where reasonably possible, changes will not affect orders that have already been accepted.

Section 19 – Consumer Rights

Nothing in these Terms excludes, limits or restricts any legal right or remedy that cannot lawfully be excluded or restricted.

Products supplied to consumers must comply with applicable consumer protection requirements.

Any wording stating that a website feature or third-party service is provided “as available” does not remove your statutory rights relating to products purchased from us.

Our products are intended for normal personal and household use unless expressly stated otherwise.

Section 20 – Limitation of Liability

We are responsible for losses or damages that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable where it was obvious that it would happen or where both parties knew that it might happen when the contract was formed.

To the extent permitted by law, we are not responsible for losses that:

• Were not reasonably foreseeable
• Were caused by inaccurate information supplied by you
• Were caused by circumstances outside our reasonable control
• Could reasonably have been avoided by following instructions provided
• Relate to commercial or business use where the product was purchased primarily for personal use

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• A deliberate breach of our obligations
• A breach of mandatory consumer rights
• Any liability that cannot legally be excluded or limited

Nothing in these Terms affects your statutory rights as a consumer.

Section 21 – Indemnification

Where you use the website for business or commercial purposes, you agree to compensate VEVA Ecommerce, trading as Wilson & Co London, for reasonable losses, liabilities, damages and costs arising directly from:

• Your unlawful use of the website
• Your material breach of these Terms
• Your infringement of another person’s legal rights

This section does not apply in a way that would unfairly restrict the statutory rights of an individual consumer.

Section 22 – Events Outside Our Control

We will not be responsible for a failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters
• Severe weather
• War, terrorism or civil unrest
• Government restrictions
• Epidemics or pandemics
• Logistics or operational disruption
• Transport or courier disruption
• Industrial action
• Internet, telecommunications or payment-system failures
• Supply-chain interruption

We will take reasonable steps to minimise the effects of such an event.

Where an event outside our control causes a substantial delay, you may have the right to cancel the affected order in accordance with applicable law.

Section 23 – Termination

These Terms remain in effect while you use our website or Services.

You may stop using the website at any time.

We may suspend or terminate your access where we reasonably believe that you have:

• Seriously or repeatedly breached these Terms
• Used the website fraudulently or unlawfully
• Attempted to damage or interfere with the website
• Created a security risk
• Abused our promotions or Services

Termination will not affect rights, obligations or liabilities that arose before termination.

Termination of website access does not remove any obligation to pay for an accepted and valid order.

Section 24 – Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver will only be effective where it is expressly confirmed by us in writing.

Section 25 – Entire Agreement

These Terms, together with the policies and information referenced in them, form the agreement between you and us concerning your use of the website and purchase of products.

They replace previous versions of the Terms relating to the same subject matter.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

Section 26 – Governing Law and Jurisdiction

These Terms and any contract formed between you and us are governed by the laws of the Netherlands.

If you are a consumer residing in the United Kingdom or another country, you will continue to benefit from any mandatory consumer protection provisions provided by the laws of your country of residence that cannot legally be excluded by agreement.

The courts of the Netherlands will have non-exclusive jurisdiction over disputes relating to these Terms.

Consumers may also bring proceedings before another court that has jurisdiction under applicable consumer protection law.

Before starting formal legal proceedings, we encourage you to contact us so that we can attempt to resolve the matter directly.

Section 27 – Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business or Services
• Changes to the website
• Changes to applicable laws or regulations
• Security or technical requirements
• Improvements in clarity or customer information

The latest version will be published on this page with an updated revision date.

Changes will not normally apply retrospectively to orders already accepted unless required by law or agreed with you.

Your continued use of the website after updated Terms are published means that the updated Terms will apply to your future use of the website and future orders.

SECTION 20 - CONTACT INFORMATION 

Email: info@wilsonandcolondon.com
Phone: +44 74 1282 2582

Customer Service hours:

Monday to Friday: 9am - 5pm (GMT+1)
Saturday and Sunday: Closed

Store name: Wilson & Co London

Warehouse Address: 120 Druid Street, London SE1 2AN, United Kingdom

Company name: VEVA ECOMMERCE

Company nr: 99916959

Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands