Privacy policy
This Privacy Policy describes how VEVA Ecommerce, trading as Wilson & Co London (“Wilson & Co London”, the “Site”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit, use our Services, make a purchase from wilsonandcolondon.com, or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.
We will publish the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below.
The information we collect and use depends on how you interact with us and our Services.
In addition to the specific uses described below, we may use information collected about you to:
- Communicate with you
- Provide, maintain and improve the Services
- Process and fulfil orders
- Comply with applicable legal obligations
- Enforce our Terms of Service and other policies
- Protect or defend the Services, our rights and the rights of our customers or others
- Detect and prevent fraudulent, unlawful or malicious activity
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services.
When we use the term “personal information”, we mean information that identifies, relates to, describes or can reasonably be associated with you.
Information We Collect Directly from You
Information that you submit directly through our Services may include:
- Contact details, including your name, address, telephone number and email address
- Order information, including your name, billing address, delivery address, payment confirmation, email address, telephone number and products ordered
- Account information, including your username, password, security questions and other information used for account security
- Customer service information, including information you choose to include in communications with us
- Returns and refunds information, including details about returned products, return requests, complaints and refunds
- Marketing preferences, including whether you have chosen to receive promotional communications
- Reviews and submissions, including product reviews, comments, feedback, photographs or other content submitted through the Services
Some features of the Services may require you to provide certain information.
You may choose not to provide this information, but doing so may prevent you from using or accessing certain features or may prevent us from processing your order.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services, referred to as “Usage Data”.
To collect this information, we may use cookies, pixels and similar technologies, collectively referred to as “Cookies”.
Usage Data may include:
- Information about how you access and use the Site
- Device information
- Browser information
- Operating-system information
- Network-connection information
- IP address
- Pages and products viewed
- Shopping-basket activity
- Links clicked
- Referring website
- Dates and times of visits
- Information about your interactions with the Services, emails or advertisements
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers that collect or process information on our behalf.
These third parties may include:
- Companies that support our Site and Services, such as Shopify
- Payment processors
- Delivery and logistics providers
- Returns providers
- Customer service providers
- Fraud-prevention and security providers
- Analytics providers
- Advertising and marketing partners
- Social media platforms
Our payment processors may collect payment information, such as bank-account details, credit or debit card information and billing-address information, to process payments and provide the products or Services you requested.
When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online-tracking technologies such as:
- Pixels
- Web beacons
- Software development kits
- Third-party libraries
- Cookies
- Similar tracking technologies
Information obtained from third parties will be treated in accordance with this Privacy Policy.
Please also review the section titled Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and perform our contract with you, including to:
- Process your payments
- Process and fulfil your orders
- Arrange delivery
- Send order and delivery notifications
- Process returns, exchanges, cancellations and refunds
- Create, maintain and manage your account
- Communicate with you about your purchases
- Provide account-related features and functionality
- Respond to customer service requests
We may also enhance your shopping experience by enabling Shopify to connect your account with other Shopify services you choose to use.
Where applicable, Shopify will process your information in accordance with its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including to:
- Send marketing, advertising and promotional communications by email, text message or postal mail
- Inform you about products, offers or promotions
- Personalise your shopping experience
- Show you advertisements for products or Services
- Tailor advertising displayed on our Site and other websites
- Measure the performance of advertising campaigns
- Understand how customers interact with our marketing
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.
Security and Fraud Prevention
We use your personal information to detect, investigate and take action regarding possible fraudulent, illegal or malicious activity.
If you create an account, you are responsible for keeping your account credentials secure.
We recommend that you do not share your username, password or other account-access details with anyone else.
Please contact us immediately if you believe your account has been compromised.
Communicating with You and Improving the Services
We use your personal information to:
- Provide customer support
- Respond to questions and complaints
- Communicate with you about your account or orders
- Improve our Services
- Understand customer needs
- Maintain our business relationship with you
- Improve the functionality and performance of the Site
Cookies
Like many websites, we use Cookies on our Site.
We use Cookies to power, operate and improve our Site and Services, including to:
- Remember your actions and preferences
- Maintain your shopping basket
- Enable checkout functionality
- Support customer accounts
- Improve website performance
- Protect the Site against fraud and malicious activity
- Run analytics
- Understand how users interact with the Services
- Measure advertising performance
- Tailor products, Services and advertisements on our Site and other websites
We may permit third-party service providers and business partners to use Cookies on our Site to provide services, analyse website usage, measure advertising and better tailor products, Services and advertisements.
Most browsers automatically accept Cookies by default. You can choose to remove, reject or restrict Cookies through your browser settings.
Removing or blocking Cookies may negatively affect your experience and may cause parts of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
Blocking Cookies through your browser settings may not completely prevent information from being shared with third parties, such as our advertising or analytics partners.
Our Site is not designed to respond to “Do Not Track” signals transmitted by certain browsers.
For information about Cookies used in connection with Shopify, please review Shopify’s Cookie Policy.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for order fulfilment, business operations, marketing, legal compliance and other purposes described in this Privacy Policy.
These circumstances may include sharing information:
- With vendors and third parties that perform services on our behalf, including website hosting, IT management, payment processing, data analytics, customer support, cloud storage, order processing, logistics, delivery and returns
- With payment processors and financial institutions to process payments and refunds
- With logistics and delivery providers to process and deliver orders
- With returns providers to facilitate authorised product returns
- With business and marketing partners to provide services and advertise to you
- With analytics providers to understand how the Site and Services are used
- With advertising platforms to measure advertising performance and display relevant advertisements
- When you direct, request or consent to our disclosure of information to a third party
- Through your use of social media widgets, login integrations or other third-party features
- With our affiliates or companies within our corporate group
- With professional advisers, including accountants, lawyers, auditors and insurers
- In connection with a business transaction, such as a merger, acquisition, restructuring, insolvency or sale of assets
- To comply with legal obligations
- To respond to lawful requests, court orders, warrants or similar legal processes
- To enforce our Terms of Service and other policies
- To protect or defend our Services, business, customers, rights or property
- To detect, investigate or prevent fraud, security incidents or unlawful activity
The categories of personal information disclosed may include:
- Identifiers, such as your name, email address, telephone number, billing address and delivery address
- Order and transaction information
- Account information
- Shopping and product information
- Customer service communications
- Returns and refund information
- Usage Data
- IP-address-based location information
- Marketing preferences
- Information about interactions with advertisements
Recipients may include:
- Website and technology providers
- Internet service providers
- Payment processors
- Logistics and delivery providers
- Returns providers
- Customer support providers
- Data analytics providers
- Advertising and marketing partners
- Social media platforms
- Professional advisers
- Government, regulatory or law-enforcement authorities
We do not use sensitive personal information for the purpose of inferring personal characteristics about you.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by us, you should review that website’s privacy policy, security practices and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of independent third-party websites.
Information you provide through public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those users or third parties.
The inclusion of a third-party link does not necessarily mean that we endorse the third party, its content, products, services or privacy practices.
Children’s Data
The Services are not intended for use by children.
We do not knowingly collect personal information directly from children.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the details below to request that the information be deleted.
Security and Retention of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee complete security.
Information transmitted through the internet may not always be secure while in transit.
We recommend that you do not use insecure communication channels to send sensitive or confidential information to us.
We retain personal information for as long as reasonably necessary, depending on factors including whether we need the information to:
- Maintain your account
- Provide the Services
- Process or maintain records of an order
- Facilitate a return or refund
- Provide customer service
- Comply with legal, tax or accounting obligations
- Prevent fraud
- Resolve disputes
- Enforce applicable contracts and policies
- Establish, exercise or defend legal claims
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline or restrict a request where permitted by law.
Right to Access
You may have the right to request access to the personal information we hold about you, including information about how we use and disclose it.
Right to Delete
You may have the right to request that we delete personal information we hold about you.
We may need to retain certain information where required by law or where necessary to establish, exercise or defend legal claims.
Right to Correct
You may have the right to request that we correct inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a structured, commonly used and machine-readable format.
In certain circumstances, you may also request that we transfer this information to another organisation.
Right to Restrict Processing
You may have the right to ask us to stop or restrict certain processing of your personal information.
Right to Object
You may have the right to object to certain processing of your personal information, including processing based on legitimate interests or processing for direct-marketing purposes.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Managing Communication Preferences
We may send promotional emails to you.
You can opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.
Even after unsubscribing from marketing communications, we may continue to send non-promotional communications relating to your account, orders, deliveries, returns, refunds, security or customer service requests.
Exercising Your Rights
You may exercise your rights by contacting us using the contact information provided below.
We will not discriminate against you for exercising your privacy rights.
We may need to collect information from you to verify your identity before responding to a request. This may include your email address, account information or order information.
Where permitted by law, you may appoint an authorised representative to make a request on your behalf.
Before accepting a request from an authorised representative, we may require proof that you have authorised that person to act for you. We may also need to verify your identity directly.
We will respond within the period required by applicable law.
Complaints
If you have a complaint about how we collect, use or process your personal information, please contact us using the details below.
We will review your complaint and attempt to resolve it.
If you are not satisfied with our response, you may have the right to lodge a complaint with the data-protection authority responsible for your location.
Because VEVA Ecommerce is registered in the Netherlands, you may contact the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Customers in the United Kingdom may also have the right to contact the Information Commissioner’s Office.
International Users
We may transfer, store and process personal information outside the country in which you live.
Your personal information may also be processed by employees, service providers and business partners operating in other countries.
Where personal information is transferred outside the European Economic Area or the United Kingdom, we will use applicable safeguards where required.
These safeguards may include:
- A recognised adequacy decision
- The European Commission’s Standard Contractual Clauses
- The UK International Data Transfer Agreement
- The UK Addendum to the European Commission’s Standard Contractual Clauses
- Other recognised legal transfer mechanisms
This section relates only to the processing and storage of personal information.
Contact Information
Questions about this Privacy Policy or requests concerning your personal information can be sent to:
Email: info@wilsonandcolondon.com
Phone: +44 74 1282 2582
Customer Service hours:
Monday to Friday: 9am - 5pm (GMT+1)
Saturday and Sunday: Closed
Store name: Wilson & Co London
Warehouse Address: 120 Druid Street, London SE1 2AN, United Kingdom
Company name: VEVA ECOMMERCE
Company nr: 99916959
Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands